• A Conversation with Char Booth

    June 10, 2009

    Photo Credit: Andy Snow Photography

    Photo Credit: Andy Snow Photography

    Wel­come to a spe­cial audio edi­tion of In the Library with the Lead Pipe. Ellie Col­lier talks to Char Booth, E-Learning Librar­ian at the Uni­ver­sity of Cal­i­for­nia at Berke­ley and author of Inform­ing Inno­va­tion: Track­ing Stu­dent Inter­est in Emerg­ing Library Tech­nolo­gies at Ohio Uni­ver­sity, a book length research report recently pub­lished by ACRL and avail­able as a free down­load.

    We’ll be talk­ing about Char’s path to librar­i­an­ship, the impor­tance of men­tors, the process of writ­ing and pub­lish­ing her book and much more. I hope you enjoy it as much as I did.


    podcast_32Click to stream inter­view audio


    Thanks to Kelly Jensen and Emily Ford for review­ing my ques­tions, to Brett Bon­field for his tech­ni­cal exper­tise and, of course, to Char Booth.

    Tran­script:

    Wel­come to a spe­cial audio edi­tion of In the Library with the Lead Pipe. I’m Ellie Col­lier, ref­er­ence librar­ian at Austin Com­mu­nity Col­lege and I’ll be talk­ing to Char Booth, E-Learning Librar­ian at the Uni­ver­sity of Cal­i­for­nia at Berke­ley and author of Inform­ing Inno­va­tion: Track­ing Stu­dent Inter­est in Emerg­ing Library Tech­nolo­gies at Ohio Uni­ver­sity, a book length research report recently pub­lished by ACRL and avail­able as a free down­load which is linked to in the transcript.

    We’ll be talk­ing about Char’s path to librar­i­an­ship, the impor­tance of men­tors, the process of writ­ing and pub­lish­ing her book and much more. I hope you enjoy it as much as I did.

    Ellie: For starters, can you tell us a lit­tle bit about your back­ground? Your path to librar­i­an­ship? What you maybe did with under­grad or other jobs or inter­ests that sort of took you here?

    Char: Sure, my path to librar­i­an­ship was actu­ally kind of short in a way. I left Texas to go to Reed Col­lege when I was still pretty young. I got a his­tory degree up there. It’s in Port­land, Ore­gon. And, like many peo­ple who grad­u­ate from lib­eral arts col­leges, I had no idea what I was going to do. So I spent about a year just temp­ing at Port­land State Uni­ver­sity, try­ing to fig­ure out what I was going to do. And my mom and I have this really good rela­tion­ship. She’s a smart lady, and I was try­ing to fig­ure out what to do and she sug­gested “Why don’t you look at library school?” And I thought, “Uh… No.” But then I looked into it and it was actu­ally a strangely per­fect fit. Sshe was just try­ing to get me back to Austin and the iSchool at UT Austin is where I ended up going. So, that was basi­cally my path. I wish it was more dra­matic, but that’s it.

    Ellie: That’s a very direct route, yeah. I just read that great post you wrote on advo­cacy on info-mational, which included your plans to sort of let that gen­uine pas­sion you have shine through when­ever you’re talk­ing to fac­ulty. So where along that very brief path did that pas­sion develop?

    Char: What I was talk­ing about is that I think a lot of librar­i­ans who work in higher edu­ca­tion have … it’s not nec­es­sar­ily an infe­ri­or­ity com­plex, but we some­times get a lit­tle bit self con­scious when we inter­act with fac­ulty in terms of how we advo­cate for libraries. We usu­ally go about it really prac­ti­cally, “I can do this for you, I can do this for you.” But some of us feel a lit­tle bit shy about talk­ing about our con­vic­tions as librar­i­ans. I think that most of us have very strong con­vic­tions about being librar­i­ans. We might feel a lit­tle bit of vul­ner­a­bil­ity around that, but I recently have had some con­ver­sa­tions with pro­fes­sors, fac­ulty mem­bers, and grad­u­ate stu­dents at Berkley and else­where that have really let me know that show­ing peo­ple the verac­ity of my pas­sion about librar­i­an­ship and my advo­cacy for it really can help them get insight into what brings peo­ple to aca­d­e­mic libraries, what we can do for them, what we can do for stu­dents — the real breadth and depth of our pro­fes­sion as opposed to people’s impres­sions of it, which are never cor­rect. They’re just not com­plete, they don’t have enough depth. So, any­way, all this pas­sion really came from my expe­ri­ence at Reed Col­lege with the research cul­ture there and the library cul­ture there. It’s an extra­or­di­nary under­grad­u­ate library. It sup­ports stu­dents. Kids at Reed are invari­ably super nerds and we’re really self-interested researchers. We all have to do these really inten­sive senior the­ses and we live in that library. And they’re really sweet to us. The librar­i­ans are extra­or­di­nary. They let peo­ple drag cots in there. And when we all grad­u­ate we burn copies of our the­sis in front of the library and it’s this crazy rev­elry. It just really instilled this idea of a research cul­ture and libraries sup­port­ing stu­dents and I’ve never for­got­ten that. It’s what I aspire to.

    Ellie: That’s fantastic!

    Char: Oh my god, yeah. It really is. It’s amaz­ing, I miss it.

    Ellie: I’m one of those anom­alies, I think, that I man­aged to get into library school hav­ing almost never entered any school library. And I’m in com­mu­nity col­leges now, and I love it, but yeah, I think I went into my library twice at Penn State, ever, the whole four years.

    Char: You know what’s funny, I was always in the library at Reed, but it was really the place of it that I loved. I didn’t take enough advan­tage of the ref­er­ence librar­i­ans there, which I find really ironic now, but I was just, “Oh, I know it all. I can do it. What­ever.” And then I real­ized how igno­rant I was. It’s kind of incred­i­ble how much I didn’t know at the time. So that’s really filled me with this desire to help kids know that they don’t know every­thing, espe­cially smart kids. And I’m at Berke­ley now, and they think they know what’s going on, but they totally don’t.

    Ellie: So you went and got a sec­ond mas­ters in instruc­tional design. So what led you to that degree and what’s that brought in to your work as a librarian?

    Char: Oh so much, so much. I’m so glad I did that hon­estly. I got a sec­ond mas­ters, it’s a Mas­ters in Edu­ca­tion, and it’s focused on instruc­tional design and Com­puter Edu­ca­tion and Tech­nol­ogy, so this idea of bring­ing tech­nol­ogy into edu­ca­tion and how you teach that and how you learn about that and all those things. I got that degree at Ohio Uni­ver­sity in their Col­lege of Edu­ca­tion while I was work­ing as a ref­er­ence and instruc­tion librar­ian there from ’06 to ’08. Ohio Uni­ver­sity is an extra­or­di­nar­ily sup­port­ive library sys­tem in terms of pro­fes­sional devel­op­ment. They’re excel­lent. They basi­cally paid all of my tuition, save maybe…

    Ellie: Nice.

    Char: …5 – 10% of it. Very nice. And I just worked really hard on it. I dis­cov­ered that I’m really fas­ci­nated by learn­ing the­ory and ped­a­gogy and all of these things. And it gave me a lot of prac­ti­cal skills: in flash design, in instruc­tional design, and all of these things that, had I known they existed in library school, or had they been sub­jects that were avail­able in my pro­gram I really would have gone after. But I just didn’t know that’s what I needed to do. I also met a lot of K-12 edu­ca­tors who are full time teach­ers. They have a lot of strate­gies on how to moti­vate peo­ple. They have a lot of insight into how peo­ple learn. I just real­ized that I had not been taught enough about teach­ing to be a librar­ian. I think that’s an endemic prob­lem in library edu­ca­tion. We’re not taught to be edu­ca­tors even though that’s what we are. I think that in order to thrive we’re going to have to focus more on that in general.

    Ellie: And that ties back too, to what you were say­ing about talk­ing to fac­ulty and I think it was Emily that com­mented on your post too that being able to speak their lan­guage just helps so much.

    Char: Oh my god yes, totally. Totally. And librar­i­ans are really good at speak­ing other people’s lan­guage. That’s what we do. That’s what we do at the ref­er­ence desk. That’s what we do when we cat­a­log books. That’s what we do when we design all these dif­fer­ent infor­ma­tion prod­ucts. We’re very good at hav­ing insight into other people’s inter­ests, research cul­tures, dis­ci­pli­nary ver­nac­u­lars, all of these things. We’re adapt­able to that. And tying that with the edu­ca­tional mis­sions of libraries is very nat­ural. And it helps us advo­cate for what we do because we can couch it in terms that are under­stand­able, not only by dif­fer­ent dis­ci­ples, but dif­fer­ent lev­els within those dis­ci­ples. Higher edu­ca­tion insti­tu­tions are giant com­plex hier­ar­chies and you’ve got to be able to get at each level of that hier­ar­chy in order to really be use­ful, I think.

    Ellie: So speak­ing of Ohio and of all these sorts of dif­fer­ent areas we pull through, I know that you are a Texan at heart. And so now you’re been off in rural Ohio, now you’re off in Berke­ley. What’s it been like going such dif­fer­ent places? What sort of cul­ture shocks, if any, have you run into?

    Char: Have I run into cul­ture? Yeah. Are you kid­ding? No, there’s no dif­fer­ence between Ohio and Berke­ley, I’m sorry. [laugh­ter] Yeah, totally! I think a lot of us who are kind of early career librar­i­ans, you know, will go, get our first job and it might be some­where inter­est­ing where we never thought that we would live. Case in point, Ohio? I didn’t really know much about Ohio. Or the Uni­ver­sity. It was a job that I got and man was I lucky because it was a per­fect fit. It taught me an extra­or­di­nary amount about my own inter­ests, how to be a good librar­ian because I was sup­ported and men­tored by every­one I worked with. Extra­or­di­nary place. I can­not say enough pos­i­tive things about it. It’s a model insti­tu­tion. I also really had the oppor­tu­nity to get out­side my urban self. And learn that there’s really no sense in think­ing that one can only live in one kind of place. It’s that same kind of ethic of adapt­abil­ity. I ended up ador­ing liv­ing rurally. It’s been actu­ally a big­ger cul­ture shock mov­ing to this urban area where, appar­ently every­one wants to live, but it’s a real chal­lenge. It’s a very com­pet­i­tive cul­ture out here in gen­eral because it is so desired. The oppo­site was true in this odd way in Ohio, but it was so won­der­ful to live in a place that was really built on com­mu­nity and mak­ing rela­tion­ships that lasted and were sup­port­ive and it was just such a friendly and kind place to live. And it was just gor­geous. And insti­tu­tion­ally every uni­ver­sity has a dif­fer­ent insti­tu­tional cul­ture and I’m really fas­ci­nated by that. And just the idea of region­al­ism in gen­eral. So, I really am inter­ested in the places that I work and my goal is always to love my job, so I only go places that I truly believe that I can do that. I think in terms of devel­op­ment in one’s pro­fes­sion, it’s excel­lent to work for dif­fer­ent types of places because it gives you such a bet­ter per­spec­tive on what you can offer, the kinds of prob­lems that can develop, the kinds of things that can develop to address those prob­lems and it’s good, not always to move too much, but dif­fer­ent types of expe­ri­ences are really impor­tant. But, in terms of com­par­ing things to Texas, I mean, there’s really no comparison.

    Ellie: Of course, of course. So, switch­ing gears, you were named a Mover and a Shaker and you were selected for the first class of ALA’s Emerg­ing Lead­ers. What moti­vated you to try for those opportunities?

    Char: When I applied for Emerg­ing Lead­ers it was super early on in my career at Ohio Uni­ver­sity. I decided to apply for it because I’m the kind of per­son that just goes for pro­fes­sional devel­op­ment oppor­tu­ni­ties because I like to learn about stuff and I’m really a very col­lab­o­ra­tive per­son and I thought it would be a good way to get insight into the huge­ness of ALA, which can be really inscrutable when you’re get­ting started. ALA’s this giant orga­ni­za­tion, you don’t even know where to turn in it if you want to get involved. So I applied for that. I was encour­aged to apply for Emerg­ing Lead­ers through a cou­ple of dif­fer­ent men­tor­ships that I’ve had. I’m also a per­son that really believes in form­ing pro­fes­sional con­nec­tions and being men­tored. I nat­u­rally grav­i­tate towards men­tor­ships, in terms of me being a mentee, because I really respect the knowl­edge of peo­ple who have been around the block a few more times than I have in terms of their careers. It’s really, really impor­tant to per­ceive how we can cre­ate mutu­ally ben­e­fi­cial pro­fes­sional rela­tion­ships. And I’m not talk­ing about some kind of nox­ious lad­der climb­ing here. I’m talk­ing about get­ting good work done, learn­ing from peo­ple and hav­ing that be a really val­i­dat­ing per­sonal rela­tion­ship builder in your career. And, I don’t know, I’ve got really good man­ners so peo­ple tend to like that in the folks that they work with. So, any­way, I think that one of my strongest men­tors from library school, Dr. Roy, who is ALA past pres­i­dent, I think she encour­aged me to do it, which is great. I like to have an impact on the things that I care about. he way you do that is by tak­ing those kinds of oppor­tu­ni­ties when they come to you. Emerg­ing Lead­ers was a really good expe­ri­ence for me. And of course it’s always about the peo­ple that I end up meet­ing. I was able to meet and work with Jenny Levine, who writes The Shifted Librar­ian and who’s an amaz­ing per­son and one of my clos­est librar­ian friends now. She was one of my project groups’ in Emerg­ing Lead­ers con­tacts within ALA. So that was awe­some. That’s the kind of thing that hap­pens when you do things like Emerg­ing Lead­ers or you get nom­i­nated to be Mover and Shaker. At the recep­tion at the Mover and Shaker thing I met Michael Stevens and Mered­ith Farkas. I work with them both, I love them both. And that’s how it goes. So it’s all about mak­ing per­sonal con­nec­tions out of pro­fes­sional oppor­tu­ni­ties and doing so in a way that is gen­uine and respect­ful and intent on the greater good. I think that’s really, really critical.

    Ellie: I want to sec­ond what you were say­ing about net­work­ing, not in that awful way.

    Char: Because it sounds all cir­cuit boardy. It makes peo­ple seem like imple­ments that have these con­nec­tions that may facil­i­tate things and make things hap­pen. But really it’s another aspect of enjoy­ing the work that you do and mak­ing the work that you do have more impact.

    Ellie: Yeah. And, I mean, I would even call prob­a­bly almost every­one that I’ve met in those oppor­tu­ni­ties and remained friends with, friends, so to me, even though, I know that it is net­work­ing, it never feels like it at the time, it never has any of those sort of neg­a­tive con­no­ta­tions. Yeah, I just sort of want to replace that with the idea of friendship.

    Char: Absolutely, and when you’re get­ting started, net­work­ing is a ter­ri­fy­ing con­cept. I would hear the word net­work­ing, I’d be like, “Oh my god, I don’t know how to do that. I don’t even have busi­ness cards, how am I sup­posed to net­work with any­one?” Net­work­ing, all it is, is build­ing rela­tion­ships that orig­i­nate in your gen­uine inter­est in what you do.

    Ellie: Well said.

    Char: and find­ing other peo­ple that can help you do that. And that you can help do that. And it’s awe­some. So, I’m all about that. You have to learn how to com­mu­ni­cate well. It’s about being nice and not being opportunistic.

    Ellie: Yeah. So you do tons of stuff. You’ve had all these pre­sen­ta­tions, the Cyber Zed Shed, you Skyped into a pre­sen­ta­tion, I’m sorry I don’t have which one in front of me…

    Char: Oh man, that was scary.

    Ellie: You’ve done ACRL, Com­put­ers in Libraries, Future of Libraries. I’m sure I’ve missed some. How did you get hooked up with some of those? How have they impacted your career?

    Char: I just applied for them. A cou­ple of the pre­sen­ta­tions I’ve done have been invited but most of them are the kind of thing where you sub­mit your pro­posal and they accept you or reject you. And I’ve got plenty of rejec­tions. It’s about, does your idea fit the pro­gram and do they have space for you and all that stuff. And I’m weird, I like to present. I really, really like it. I hated it when I started. I was as ner­vous as any­body else, but I’ve just grown to love being in front of peo­ple in a way that is chal­leng­ing to me and hope­fully engag­ing and inter­est­ing for them in terms of the con­tent that I’m talk­ing about. It’s a great chal­lenge and that’s really what it’s all about. So most of them I applied for, a cou­ple of them I’ve been invited to. It’s amaz­ing to watch a good pre­sen­ta­tion and I try really hard to give a good pre­sen­ta­tion. And it’s an excel­lent way to kind of develop my skills in pre­sen­ta­tion tech­nol­ogy and dif­fer­ent ways to try to express ideas. I’m really inter­ested in visual design too, so when I make a pre­sen­ta­tion I like it to be pretty beau­ti­ful, I try. So it pushes you for­ward. And again, it’s a great way to con­nect with peo­ple and hear really good ques­tions and think about the things that you’re doing in ways that you wouldn’t have ever thought about because you get this feed­back from other insti­tu­tions. You talk for 20 min­utes about some­thing that hap­pened at your place and then 10 peo­ple come up ask­ing ques­tions through their insti­tu­tional lens. And [you real­ize], “Oh my god, that’s a com­pletely dif­fer­ent work­ing cul­ture, I never antic­i­pated that prob­lem. In that con­text it would work totally dif­fer­ently.” It’s so impor­tant. Pre­sent­ing is very fun. It was never some­thing I had to do for tenure. It just kinda hap­pened. But you do have to have that pro­fes­sional devel­op­ment sup­port. It’s expen­sive to travel. One of the rea­sons I was able to do that, I should just men­tion this again, is that OU gave such extra­or­di­nary travel fund­ing. As long as you’re involved, as long as you’re pre­sent­ing, as long as you’re active in the things that you are doing, they would fund you. The same is true at Berke­ley, maybe to a lesser extent. OU is really out of the ball­park in terms of what they do or did for peo­ple. The fund­ing sit­u­a­tion all over the coun­try is a lit­tle dicey right now, so I may be speak­ing of things that are not quite the same. But that was a great oppor­tu­nity for me.

    Ellie: Do you have any favorite con­fer­ences or pre­sen­ta­tions you’ve given?

    Char: I like ACRL a lot. My first pre­sen­ta­tion, the one that really gave me the idea that I could enjoy pre­sent­ing pro­fes­sion­ally at con­fer­ences and that it was a thing that I wanted to con­tinue doing, was Cyber Zed Shed back, I think it was in, was it ’06? ACLR ’07? It was the first thing I ever pre­sented and I was scared out of my mind but it went really well and I enjoyed it. I like the vibe at ACRL. I gave a pre­sen­ta­tion at the last one in Seat­tle. It was extra­or­di­nary. It was excel­lent. The audi­ence was great. I cracked them up the whole time, which was rad. I like ACRL. I do.

    Ellie: Nice. So also speak­ing of all of the stuff that you do, how do you stay sane? Do you make an effort to divide your per­sonal and pro­fes­sional life out? Do you blend it all together?

    Char: You really want to know what I do? I get up at 4 or 5 in the morn­ing every day.

    Ellie: Oh my goodness.

    Char: That’s what I do. So I don’t really work much at night. That’s how I divide my per­sonal and pro­fes­sional life. I don’t work at night, but I cer­tainly work at 4 or 5 in the morn­ing. I write a lot and if I have a pre­sen­ta­tion I’m doing or some­thing, that’s when it gets done. The early morn­ing hours are really good for that because there’s really no other dis­trac­tions. It’s very quiet, it’s a very focused time and I’m obvi­ously a morn­ing per­son. So that’s good. You can’t be happy pro­fes­sion­ally if you’re not happy per­son­ally. So, you can’t just priv­i­lege one and not the other. Yes, I work very hard, but I also have a lot of inter­ests and I care a lot about librar­i­an­ship. I care a lot about what I do. So it brings me great per­sonal sat­is­fac­tion and joy and I’ve met a lot of peo­ple in my pro­fes­sion that are true friends and that do what I do, but I have plenty going on out­side of that. And that’s good.

    Ellie: So you’re get­ting up super early in the morn­ing, is all of the sort of stuff we’re talk­ing about stuff you take care of dur­ing that time or is any of it on work time?

    Char: I’m really busy at my job. I have an amaz­ing job. I do a lot of really inter­est­ing things and a lot of them involve a lot of net­work­ing and out­reach and meet­ings and build­ing dif­fer­ent col­lab­o­ra­tive part­ner­ships at Berke­ley. It’s dif­fi­cult to do any­thing but my job at my job. That said, I am encour­aged to work on the types of writ­ing things that I work on when I can. It’s not dis­cour­aged by any means. I have a lot of sup­port from my admin­is­tra­tors, from my bosses and I work for some pretty awe­some peo­ple at Berke­ley. So, if I have the time, it’s not like the time is not mine to work on pro­fes­sional stuff, but I’ve got a lot of irons in the fire. That’s what impor­tant at my work, but yes, I am sup­ported in my pro­fes­sional activ­i­ties as well.

    Ellie: Excel­lent. So talk­ing about writ­ing, ready to tran­si­tion into the book a lit­tle bit, can you talk about the process of writ­ing that, a whole book? And was that one part of your work at Ohio or again, sort of totally extracurricular?

    Char: The book that I just pub­lished through ACRL, it’s avail­able as a free down­load with a sam­ple research instru­ment, a sam­ple ques­tion­naire, if any­body wants to down­load it and try to do the same envi­ron­men­tal scan about stu­dents and tech­nol­ogy, that’s avail­able. You can also pur­chase a hard copy, but it’s def­i­nitely meant to be acces­si­ble to the widest pos­si­ble audience.

    Elile: That’s fantastic.

    Char: That project orig­i­nated as local research at Ohio Uni­ver­sity. I was on this tech­nol­ogy team and I worked with my man­ager, another men­tor of mine, Chad Boeninger, who’s an extremely smart librar­ian. He has a blog called Library Voice that’s really excel­lent. He really had this idea that we should get bet­ter grounded in the tech­nol­ogy and library cul­ture of our actual insti­tu­tion in order to develop bet­ter tech­nol­ogy prod­ucts and I com­pletely con­curred, so spear­headed this long term research project and the report that I pro­duced for that. I was also simul­ta­ne­ously work­ing on it as my master’s report for my edu­ca­tion degree. Those two doc­u­ments merged, and then I expanded them a lot and ended up writ­ing on that for another 6 to 8 months and pub­lished that as the actual book/research report through ACRL. So, it was a doc­u­ment that had a long life span and a lot of dif­fer­ent iter­a­tions that really helped me get excel­lent insight into what I was try­ing to say. It’s local research find­ings, but it’s couched in this lan­guage of how to research your own insti­tu­tion to under­stand what it’s try­ing to tell you about what it needs from its library, not just in terms of tech­nol­ogy, or this kind of min­i­mum insight into the stu­dents that you’re serv­ing. “Do you like the library? Yes or no?” It’s about really get­ting a han­dle on the cul­ture in which you exist because that’s the cul­ture that you serve and it’s dif­fer­ent than any other library cul­ture on the planet because that’s the way it works.

    Ellie: I think that’s fantastic.

    Char: What I’m try­ing to do is inspire peo­ple to couch them­selves in that cul­ture. You reflect it, those are your peo­ple. Don’t stop look­ing at national stud­ies, read the national stud­ies and then use their research instru­ment to inspire your own research. See if your peo­ple are a reflec­tion of those peo­ple, or if they’re not a reflec­tion of those peo­ple. Then you can build prod­ucts that respond to their requests. It’s very important.

    Ellie: I think it’s great that you touch on that. I find that a lot being in a com­mu­nity col­lege set­ting, where they talk about, well, incom­ing fresh­man this… I’m like, mmmm, yeah… not my audi­ence… So yeah, thank you for that.

    Char: Part of the rea­son I wrote this report in such detail and tried to really show how spe­cific the library cul­ture at Ohio Uni­ver­sity was is because peo­ple arrive at dif­fer­ent insti­tu­tions of higher learn­ing based on a vari­ety of dif­fer­ent fac­tors, their class priv­i­lege, their prior aca­d­e­mic per­for­mance, their loca­tion, their region… It’s this really com­plex demo­graphic and social and cul­tural admis­sions process. So that cre­ates these lit­tle micro­cosms that are com­pletely unique and that libraries can learn to respond to. And work with. And under­stand. Instead of just say­ing, “We’re the library. You need some help?” Being a per­son that’s inter­ested in that kind of regional, insti­tu­tional, orga­ni­za­tional cul­ture, I think we should learn how to gain bet­ter insight into it. And ongo­ing insight, not just a one shot sur­vey, but fig­ure out how to fig­ure out your context.

    Ellie: Mmmhm. And so, mov­ing on with the process of the book, what was the pub­lish­ing process like? Did you approach ALA? Did they approach you? What was the time­line for pub­lish­ing? We already talked about writ­ing, but…

    Char:  I’m work­ing on a dif­fer­ent book project right now on instruc­tional tech­nol­ogy, ped­a­gogy in libraries, reflec­tive prac­tice, all of those dif­fer­ent things. That book I was approached by ALA edi­tions to do as a con­se­quence of being named a Mover and Shaker, which is some­thing that I think is a com­mon expe­ri­ence for folks that get that award. They get a lot of pub­li­ca­tion oppor­tu­ni­ties out of it. Which is great. But, for the research report, I just cold called Kathryn Deiss at ACRL. Cold emailed I guess you could say. I had met her through Jenny Levine and I thought maybe the project might be of inter­est to her. I had the good for­tune to also be edited in that process by Joan Lip­pin­cott, who’s really an amaz­ing thinker in our pro­fes­sion in terms of these issues of tech­nol­ogy in libraries and inte­grat­ing our insti­tu­tions into the insti­tu­tions that sup­port us and things like that. So, it was a really serendip­i­tous process. The entire pub­li­ca­tion time­line, I guess was about August to April. So how­ever many months that is. I can’t count very well appar­ently. But I had already been writ­ing on it a while, as I said. A doc­u­ment existed, it just needed to get shipped into shape so to speak. So, I revised it, I worked on it. Did a lot more analy­sis. For­mat­ted the doc­u­ment itself. And they let me design the whole thing. Which is an incred­i­ble expe­ri­ence by the way. Cover to cover. I designed that book. And it was won­der­ful. Thank you Kather­ine, thank you Joan. Thanks to Dawn Mueller at ALA. All of them were great dur­ing that process.

    Ellie: So you designed it into the PDF too? How did it come about that they offered the free version?

    Char: Well actu­ally, I pretty much insisted on that. I always imag­ined it as a free down­load. I didn’t even think that it was going to be in a print pub­li­ca­tion ver­sion, but one thing led to another and it ended up being a good length for a soft cover research report. So, that’s fine, but I always imag­ined it as a free down­load. I really con­sid­ered that it’s pri­mary form. And of course it’s great that it’s avail­able in a dif­fer­ent for­mat, but in my mind it orig­i­nated as a web based doc­u­ment, download.

    Ellie: Alright, so, mov­ing on. I know that the Tech­Source peo­ple are going to cover a lot more of the con­tent of it, so I just want to latch onto the one idea that sort of struck me, which was that one of the most inter­est­ing aspects of that Skype project was your open, trans­par­ent report­ing on the deci­sion to sort of reeval­u­ate the ser­vice. And I really like this shift towards pub­licly dis­cussing and learn­ing from projects even when they might be deemed fail­ures. At my col­lege we’ve been doing an IM pilot through Meebo, and we’re con­sid­er­ing drop­ping that for var­i­ous rea­sons. Can you talk about the deci­sion to reeval­u­ate the ser­vice and who all’s involved in that and what sort of feed­back it was met with?

    Char: Sure. What you’re talk­ing about is this exper­i­men­ta­tion that we were involved in at Ohio Uni­ver­sity with Skype, using Skype for dif­fer­ent forms of pub­lic ser­vice. We cre­ated a video call kiosk and did a pilot with that and we also set up what we called Skype In Ref­er­ence on our ref­er­ence desk, so peo­ple with Skype accounts could call and talk to a librar­ian that way or chat with them. The sur­vey project came out of the fact that we were able to do so much exper­i­men­ta­tion at OU. The work­ing cul­ture is really sup­port­ive, a lot of peo­ple with a lot of cre­ative energy in terms of cre­at­ing library ser­vices that are worth­while and inno­v­a­tive and just try­ing out all these new prod­ucts, it was really fun. But at the same time, the more prod­ucts you cre­ate, the more time it takes to staff them and the more that you want to make sure that they’re actu­ally work­ing out for you. And the Skype project was basi­cally the first thing that we had done that was … You might call it ahead of it’s time, you might call it mis­di­rected, you might just call it too much. So, it was a lot of work to cre­ate and staff, and it drew on our rela­tion­ships with the sys­tems depart­ment and it was a great exper­i­ment, but at the same time, the video kiosk wasn’t used con­sis­tently enough to really merit us being on it all the time, in terms of our talk­ing heads on the screen. Our deci­sion to reeval­u­ate the ser­vice is this idea that a lot of peo­ple talk about, hav­ing things in con­stant beta and chang­ing them up. It’s really about the flex­i­bil­ity to address the inevitable prob­lems that come up. The fact that we are able to do that so trans­par­ently at OU is what gives us the moti­va­tion to talk about it and say, look, this is how we changed things, and this is how we tried to address the fact that the ser­vice wasn’t used enough. This is the model that we took on to try to mit­i­gate those prob­lem. When you work with emerg­ing tech­nol­ogy in libraries or in higher edu­ca­tion or wher­ever, you’ve got to be able to switch gears when things don’t work right. We’re all tread­ing new ground, not only in the tech­nolo­gies that we’re using, but like I said with the spe­cific insti­tu­tional cul­tures, dif­fer­ent types of IT rela­tion­ships. You can’t rely only on the tes­ti­mo­ni­als of oth­ers. You’ve got to fig­ure out your own con­text before you know how to make some­thing work. So that was really where this idea of gain­ing more insight into peo­ple and what tech­nolo­gies would work and what would not work. That’s where the idea orig­i­nated. To stop cre­at­ing ser­vices from the seat of our pants and start try­ing to do it from a more informed van­tage point. And the ser­vice being reeval­u­ated, it’s an ongo­ing process. More peo­ple con­tinue to adopt Skype and they’re still offer­ing the ser­vice at OU in dif­fer­ent forms, but they’re reeval­u­at­ing hav­ing Skype be the ele­ment on that infor­ma­tion kiosk that is called when some­one says “ask a librar­ian.” They might just switch it to text chat because it’s eas­ier for peo­ple. So it’s really you want to tri­an­gu­late what’s the way peo­ple want to be able to con­tact you and go there instead of just the thing you think is cool at the moment.

    Ellie: Amen. That was my last offi­cial ques­tion for you, other than sort of, what’s next on your list? Do you have any lat­est tech­nol­ogy thoughts? Some­thing that’s caught your inter­est that’s fun? That you’re work­ing on now?

    Char: So much actu­ally. I men­tioned before that I’m writ­ing another book on library edu­ca­tion. A lot of what I used to do at OU had to do with emerg­ing ref­er­ence tech­nolo­gies and now I have a lot more to do with teach­ing and learn­ing and tech­nol­ogy in those areas and those aspects. They all kind of blend together, but I’ve been really doing a lot more instruc­tion and a lot more train­ing and think­ing about how to get peo­ple to use dif­fer­ent types of learn­ing tech­nolo­gies in libraries and how to con­nect the research mis­sion of Berke­ley with the Berke­ley libraries via dif­fer­ent tech­no­log­i­cal means, so that’s on my mind right now in a lot of ways. In terms of what I’m doing out­side of my imme­di­ate job, I’ve been think­ing a lot about dif­fer­ent types of inter­ac­tive tech­nolo­gies. The iSchool at Berke­ley is really excel­lent and it’s not really in the library par­a­digm any­more, but there was an exhibit on tan­gi­ble user inter­faces, stu­dent projects, this kind of hyper inter­ac­tive type of design that involves a lot of imme­di­ate user feed­back and very tan­gi­ble, very kines­thetic tech­nolo­gies and they’re very inter­est­ing. I’m inter­ested in see­ing where that type of design goes for class­room inter­ac­tion. I’m going to be keep­ing my eye on that for a while. Also, a col­league of mine at UCSD, a friend and col­league and also my peren­nial edi­tor, Lia Freed­man, and I are talk­ing over this project that we want to call Bib­liovox, which is this idea that it’s impor­tant to tell library sto­ries in a way that retains our insti­tu­tional mem­ory and does what I was talk­ing about ear­lier about talk­ing about our pas­sion, expos­ing a lit­tle bit more of our per­son­al­ity rather than just this car­i­ca­ture that a lot of peo­ple have in their minds about who librar­i­ans are and why we’re led to this pro­fes­sion. I think that we’re a pro­fes­sion of peo­ple who care deeply about what we do and about each other and about our patrons and about infor­ma­tion and knowl­edge and research. And we are good peo­ple and there’s a lot of sto­ries that need to be told. So what we’re think­ing about is cre­at­ing this online pod­cast archive if you will. Maybe a blog that peo­ple can call into, answer a spe­cific ques­tion, or cre­ate pod­casts of each other talk­ing about their mem­o­ries about libraries, their inspi­ra­tions about the pro­fes­sion, how they think it’s chang­ing. It’s kind of inspired by that project Sto­ryCorps that you’ll peri­od­i­cally hear on NPR. So that’s another long term idea. And I really would like to try to think about how to repli­cate the research I did at OU across the Uni­ver­sity of Cal­i­for­nia libraries. Who knows if that will hap­pen, but it seems like it would be a really valu­able project. I guess that’s another pro­fes­sional thing that I’m inter­ested in doing and hope­fully achiev­ing. So, yeah, there’s a lot of stuff going on. But that’s the way I like it.

    Ellie: Excel­lent. Is there any­thing else you want our read­ers to know that I didn’t ask?

    Char: I’ve talked a lot about dif­fer­ent types of work­ing cul­tures and how I really think it’s very impor­tant to try actively to enjoy your job and to cre­ate a pos­i­tive work­ing cul­ture at the place that you find your­self. I feel like this is worth men­tion­ing because I talk to a lot of peo­ple right now who are get­ting out of library school and are hav­ing a really hard time find­ing jobs. I think a lot of us are get­ting fund­ing cuts. A lot of us are wor­ried about freezes and lay­offs and all those types of things. Dur­ing this type of time it can get pretty hairy inside acad­e­mia and it can get really fierce and it can get kinda ugly. I think that this type of crunch time is a really good oppor­tu­nity to try to fos­ter more sup­port­ive work­places and work­places that give a lot of oppor­tu­ni­ties for inter­nal pro­fes­sional devel­op­ment and col­lab­o­ra­tion. If you can’t go gal­li­vant­ing around the coun­try, see lots of dif­fer­ent con­fer­ences, there’s plenty of stuff you can do locally to train each other and work with each other and build the rela­tion­ships that make work­places pleas­ant as opposed to unpleas­ant. Maybe this is just my cult of man­ners thing, but I really believe in it, why go to work at a place that doesn’t feel good to go to work at? It doesn’t make sense to me. I really think that peo­ple should cul­ti­vate an ethic of pro­fes­sional, col­lab­o­ra­tive, sup­port­ive col­le­gial ethic. I think it’s absolutely essen­tial. So mind your man­ners basi­cally. Thanks mom!

    Ellie: Indeed. Well thank you so much Char, this has been fantastic!

    Char: Thanks for the inter­view. You’re a friend of mine, so it’s kind of funny to be in this sit­u­a­tion. I’ve been really for­tu­nate to work on projects that I really really care about and have had the oppor­tu­nity to think really hard about and it’s awe­some to be able to talk about them. If any­body reads the report and has any ques­tions about it, just please let me know. I’m a nerd and I love talk­ing about research. Just hit me up, my email’s in the back. All right?

    Ellie: Thanks for tun­ing in and as always, we wel­come your com­ments.

    You might also be inter­ested in:

4 Comments

  • […] By way of fur­ther expla­na­tion, this week I talked with my long­time friend Ellie Col­lier at  In The Library with the Lead Pipe (pod­cast inter­view and tran­script), and with Dan Free­man at the ALA Tech­Source blog (written […]

  • […] by oeli­brar­ian on June 10, 2009 Just fin­ished lis­ten­ing to the Char Booth inter­view here at In the Library with the Lead­pipe.  A lot of what she said about not learn­ing about […]

  • Thanks for bring­ing us Char Booth’s refresh­ing per­spec­tives on librarianship.

    I’m about a third of the way through Inform­ing Inno­va­tion and appre­ci­ate its can­did and thought­ful assess­ment of Library 2.0 imple­men­ta­tion. Char’s encour­age­ment to tai­lor the tools to local needs is right on. Her analy­sis is also very help­ful to those of us out­side the library pro­fes­sion who eval­u­ate and imple­ment technology.

  • […] Ellie Collier’s inter­view at In The Library With a Lead Pipe is really great! Both audio and tran­script are avail­able so a nice two brain hemi­sphere lis­ten­ing and read­ing experience. […]

Subscribe to comments for this post:

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>
Powered by WordPress | Original Theme by mg12 Edited by Derik. | Valid XHTML 1.1 and CSS 3