In Brief Proactive chat help has gained attention in academic libraries for increasing the number of questions from online users. Librarians have reported a significant increase in chat traffic, particularly related to research. So far, library websites have been the primary target of proactive chat implementation efforts, leaving subscription databases largely untouched and their users... Read More

In Brief: This article explores the relational practices that comprise the feminized work of instruction coordinators in academic libraries. It is a continuation of research originally presented at the 2017 Association of College and Research Libraries Conference. Through the lens of relational-cultural theory and social constructions of work, this expanded research analysis names the specific... Read More

In Brief Prompted by recent discussions of diversity and representation in children’s literature, this study evaluates resources recommended to students for author study assignments in children’s/young adult literature courses at one university. Striving to provide research materials that reflect the communities and experiences of students at The University of New Mexico—a Hispanic serving research university... Read More

In Brief Libraries are haunted houses. As our patrons move through scenes and illusions that took years of labor to build and maintain, we workers are hidden, erasing ourselves in the hopes of providing a seamless user experience, in the hopes that these patrons will help defend Libraries against claims of death or obsolescence. However,... Read More